Contact Centre & Enterprise
Optimization
Find OPEX Savings & Improve Customer Experience
Reduce Costs & Enhance Customer Experience
Reduce Costs & Enhance Customer Experience
Efficiency & Customer Experience—Redefined
Transformational solutions powered by automation and Lean Six Sigma.
1. Operational Excellence
Lean Solutions
- Cost Reductions, Workflow Re-Engineering, Role Re-Alignment, Service
Improvements, & Automation
- Contact Centre & Supporting Back Office / Admin Departments
Interim Contact Centre Management
Project Management
BPO Selection & Vendor Management
Training & Coaching
Mystery Contact Assessment (Customer Experience Test Calls)
2. Technology & Transformation
CCaaS & Technology Solution Selection
AI Readiness Assessment, ROI Justification & AI Support
Strategy & Roadmap Development (technology & process)
Technology Implementation & Deployment (project management)
Knowledge Taxonomy Design
- Structured knowledge base to enhance information retrieval and become the source
for omni-channel inquiries
Clients can reduce their costs by 80%+ with AI Solutions & Realize More than 200% ROI with our Lean Approch
Finding OPEX Savings & Revenue
A Lean Six Sigma Approach (3 Min)
Your Roadmap to Cost Reduction & Cx Improvement
Issues We Typically
Address
Redundant processes & tasks
Multiple hand-off's slowing service
Under-Performing Teams
Out-dated or misaligned technology
Service rep.'s reluctant or unprepared to sell
Eratic BPO Performance and vendor issues
High turn-over and staff churn
Interim Management Gap
Tap into Decades of Experience With a
Proven Track Record
We Have Uncovered Millions of Dollars in Savings for Clients Since 1987
Happier Customers. Every Department, Every Interaction...