Contact Centre & Business Optimization

• AI Powered Quality

• Contact Automation

• Agent Assist (Live Coaching)

• Auto Wrap

• Intelligent Routing

• Conversational IVR

• Cx Post Contact Surveys

• Voice Driven Reporting

Risk-Free Solutions!

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AI Consulting

• AI Readiness Assessment

• ROI Justification

• ​Strategy & Roadmap

• AI Solution Selection

• Deployment Support

• Project Management

• Knowledge Taxonomy
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Contact Centre 

Consulting

• Contact Centre Efficiency Audit

• Technology Selection

• Project Management

• Interim Contact Centre Management

• BPO Selection & Vendor Management

• Training & Coaching

• Quality Program Design & Evaluations

AI-Powered Quality

• Evaluate 100% -Omni-Channel

• Agent Evaluation

• Sentiment Evaluation

• Negligible Cost

Balance Human + AI

 Quality Evaluations 

• Blend of Automated + Human

• Omni-Channel Evaluations

• Dramatically Decrease Your Current Costs While Evaluating 100% of your Contacts!
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Unbiased Quality & Compliance Evaluations

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• Significantly improve FCR

• Eliminate Repeat Callers

• Deeper Insights

• Sentiment Identification

• Dramatically Reduce Costs

​​Unlock the Power

of AI & Revolutionize 

Your Contact Centre

​Who Can Benefit?​​​

• Contact Centres of all sizes

• ​Whether you have a Contact Centre Technology platform (CCaaS) or Not 

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Many AI Solutions have no dependencies and can be implemented immediatetly

​​Expert Guidance ​​

to Harness AI

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• AI Strategies Tailored to Your Unique Challenges

• ​Achieve Measurable Results With A Personalized Plan

• Affordable / Outcome-Driven

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Exclusive Offer

40% Off Consulting Services

For Clients Who Choose Any Of Our AI solutions 

​​Issues We Typically

Address

• Inefficient/Costly Operations

• Redundant work

• Multiple Hand-Off's

• Under-Performing Teams

• Out-Dated Technology

• Service Rep.'s Reluctant to Sell

• Eratic BPO Performance

• Inconsistent Quality

• High Turn-Over/Churn

• Interim Management Gap