Articles

 AI & Lean Strategies for Maximum Performing

Contact Centres - Blog

Implementing Chatbots

How Easy is it to Implement an AI Driven ChatBot?

How easy is it to Implement an AI driven Chatbot?

Writing the Cheque is the Easy Part...


Deploying an AI-driven chatbots requires a combination of technical, infrastructural, and design components making the ease of implementation dependent on many factors. While it's not all "doom and gloom", like anything else it will depend on the degree of complexity you require along with risk tolerance; driven also by the degree of due diligence you feel is justified.


Here are some observations and considerations: 


1.  Call/Workflow

2. Technical Expertise

3. Use Case Complexity

4. Tools & Platforms

5. Infrastructure Setup

6. Integration Requirements

7. Customization Needs

8. Maintenance and Updates

9. Setting up & Managing a Knowledgebase

10. Implementation Timeline

11. Cost Considerations

12. Overall Ease


Summary

Implementing an AI-driven chatbot can be relatively straightforward, however this technology requires a structured knowledge source and/or knowledgebase in place with the appropriate resources whom are committed to updating and performing ongoing Quality audits.


Eric Young
President
Tele-Centre Assist Inc.
www.telecentreassist.com