Selected Clients

and Testimonials



90 % Use Us Again Or Refer Us

Testimonials

"...everyone has been hugely impressed with the quality of your work on this project -- you should have heard the praise today for the RFP from one of our typically most strident critics."     

"I have called upon Eric's expertise in the Call Centre on mulitple levels - from hiring management staff to consulting with our best clients.


Eric delivers on all levels! He is reliable, honest and will tell you the way it is -with solutions to improve and efficiencies to save time and money.


Eric is a great partner to work with!!!

"Very hands-on. They exceeded all of our expectations!" 

"Eric is a dedicated professional consultant. He brings tremendous dedication and enthusiasm to his clients.


In working with Eric, I found that he worked very hard to understand our business, in house legal, and our priorities.


He brought great project management and lean six sigma capabilities to our program allowing us to achieve our goals in a timely manner. Eric is extremely committed to helping his clients achieve their goals and is a pleasure to work with. 

"Eric is both an operational and management consulting expert in in the area of customer service. Capgemini engaged Eric to facilitate improvements within a major customer service organization (CSO) that had a plethoria of issues.


Over a 3 month time period, Eric was able to assess the CS organization, identify root causes, make recommendations, and eventually implement solutions for a service center with over 300 agents. He is able to provide excellent value in a timely manner, and by any standard, he is highly effective. 


It is with great pleasure that I offer my highest professional recommendaiton to Eric Young.

Eric,  On behalf of the MedicAlert team, I wanted to extend a sincere thank you for all of your help and support over the past year.

 

Your guidance and insight have changed the way we do business in our Contact Centre, and your willingness to pivot during what we all know to have been a challenging year, has been most welcome.

 

I’m sure I can honestly say that when we’re reviewing the numbers at our 2:00 pm huddles, we’ll be thinking of our quality score and whether or not you’d be clapping!!!

 

You’ve had a great impact on our operation and we are grateful.

 

With thanks,

President & CEO

Medic Alert Foundation Canada

"I hired Eric Young for a long term project to assess our business operations (including Sales, Service, Installation and Sales Support), business strategy, market positioning and sales process across our 9 locations.


He conducted a thorough assessment and came back with specific strategic and tactical recommendations that focused on streamlining all of our locations with a common infrastructure (both technical and operational) that would allow for introducing performance metrics and accountability for both sales and service.


He worked with me personally to re-engineer our current state operations, documented with highly detailed process mapping, trained branch personnel and then implemented. Eric’s efforts had a definite positive impact on sales and customer service.


The partners at our 9 locations have nothing but good things to say about Eric and it has been a pleasure working with him. We hope to use his services again as the need arises and I would highly recommend him."   

"I feel like I am really helping people out by referring them to TCA ..he said he will get "kudos" from his boss because of the money they would save!"  

Eric has good assimilation power. During his Six Sigma Masters Black Belt, Black Belt, Green Belt & Lean training at CONSAK he grasped the important DMAIC and DFSS concepts quickly and clearly, specially by finding correlation of these methodologies to his own work area as relevant.


Eric has an analytical and inquiring approach which leverages his learning capability and capacity manifold.


As his teacher it was my pleaure to have him in the CONSAK training sessions. I am confident that he will prove to be an effective Six Sigma practitioner and would bring about process improvements by appliying the skills and knowlege gained from his Six Sigma training. 

I wish him well in all his future ventures.