Selected Clients
and Testimonials
90 % Use Us Again Or Refer Us
Embedded Files
Adjunantz (now McKesson Pharmaceuticals)
Aetna Insurance
Aire One Heating & Cooling
Aizan Technologies
American Express Canada
American Sensors (Client: Watts Communications)
Ark eTail
AST Computers USA (Client: Watts Communications)
Aviva Insurance
Bayer Health (Client: Bhodex)
Canada Blood Services (Client: Contact Professionals Alliance)
Canada Life Financial
Canada Life General
Canada Trust
Canadian Credit Reporting
Canadian Imperial Bank of Commerce, Insurance
Canadian Securities Institute
Canpages
Correctional Services Canada
CHC Health Services
CHC, Wolters Kluwer
Cision
Client Logic
Compaq Canada
Community Care Access Centre
Concord Idea Corp
Contact Point 360
Davis and Henderson
Direct Energy
Draft FCB
Drake International
Dundee Financial
East York Community Access Centre
Emergency Road Services
Enbridge
Ensemble Travel
Fujitsu (Client: Watts Communications)
Ganz
GMD Pharma/Adjuvantz
Good Humor Breyers
Hydro One (Client: Capgemini)
IBM Global Business Services
InfoCanada
Insurance Bureau of Canada
Insurance Bureau of Canada (Client: Watts Communications)
Interior Dimensions
International Commodity Exchange Service
IXACT Contact
Kids Help (Phone) Foundation
Labatt Breweries of Canada
Lawyer Done Deal
Lexmark Computers (Client: Watts Communications)
MarketView Insurance
Markham Hydro (Client: Watts Communications)
Maximizer Technologies (Client: Watts Communications)
Medic Alert Foundation Canada
Ministry of Natural Resources, Ontario Parks
Morris Marketing
Mr. Rooter
National Australia Bank (Client: Watts Communications)
NCR Canada
NuVoxx Communications
Ontario Ministry of Government and Consumer Services, Contact Centre Modernization Branch
Optel (Axxent) Communications
Optima Communications International
Optima Insurance Group
Pizza Nova (Client: Watts Communications)
Pulse Services
Purolator Courier
Raybec
Readers Digest (Client: Watts Communications)
Reliance
Ricoh Canada
Ricoh Canada (Client: Bohdex)
Royal Bank of Canada
Royal Bank of Canada, Law Group (Client: CGI)
Samsung (Client: Watts Communications)
Sarnia Lambton, Office of Economic Development
Scotia Insurance
Sears Canada
Service Ontario (Client: Shore Consulting)
Shoppers Drug Mart
SKF Canada
Softel Communications
Springfree Trampoline
Sprint Canada
Star Telecom
Superior Energy
TD Insurance
Takeda Pharmaceuticals
The Bank of Canada (Client: Watts Communications)
The Financial Post Data Group
The FSA Group (The Data Group)
The Minacs Group
The War Amps (Client: Watts Communications)
Touch Logic
Toyota Canada Inc. (Client: Watts Communications)
Univision (Client: TeleDevelopment)
Watts Communications Limited
York Consulting
Zurich Canada
Testimonials
"...everyone has been hugely impressed with the quality of your work on this project -- you should have heard the praise today for the RFP from one of our typically most strident critics."
"I have called upon Eric's expertise in the Call Centre on mulitple levels - from hiring management staff to consulting with our best clients.
Eric delivers on all levels! He is reliable, honest and will tell you the way it is -with solutions to improve and efficiencies to save time and money.
Eric is a great partner to work with!!!
"Very hands-on. They exceeded all of our expectations!"
"Eric is a dedicated professional consultant. He brings tremendous dedication and enthusiasm to his clients.
In working with Eric, I found that he worked very hard to understand our business, in house legal, and our priorities.
He brought great project management and lean six sigma capabilities to our program allowing us to achieve our goals in a timely manner. Eric is extremely committed to helping his clients achieve their goals and is a pleasure to work with.
"Eric is both an operational and management consulting expert in in the area of customer service. Capgemini engaged Eric to facilitate improvements within a major customer service organization (CSO) that had a plethoria of issues.
Over a 3 month time period, Eric was able to assess the CS organization, identify root causes, make recommendations, and eventually implement solutions for a service center with over 300 agents. He is able to provide excellent value in a timely manner, and by any standard, he is highly effective.
It is with great pleasure that I offer my highest professional recommendaiton to Eric Young.
Eric, On behalf of the MedicAlert team, I wanted to extend a sincere thank you for all of your help and support over the past year.
Your guidance and insight have changed the way we do business in our Contact Centre, and your willingness to pivot during what we all know to have been a challenging year, has been most welcome.
I’m sure I can honestly say that when we’re reviewing the numbers at our 2:00 pm huddles, we’ll be thinking of our quality score and whether or not you’d be clapping!!!
You’ve had a great impact on our operation and we are grateful.
With thanks,
President & CEO
Medic Alert Foundation Canada
"I hired Eric Young for a long term project to assess our business operations (including Sales, Service, Installation and Sales Support), business strategy, market positioning and sales process across our 9 locations.
He conducted a thorough assessment and came back with specific strategic and tactical recommendations that focused on streamlining all of our locations with a common infrastructure (both technical and operational) that would allow for introducing performance metrics and accountability for both sales and service.
He worked with me personally to re-engineer our current state operations, documented with highly detailed process mapping, trained branch personnel and then implemented. Eric’s efforts had a definite positive impact on sales and customer service.
The partners at our 9 locations have nothing but good things to say about Eric and it has been a pleasure working with him. We hope to use his services again as the need arises and I would highly recommend him."
"I feel like I am really helping people out by referring them to TCA ..he said he will get "kudos" from his boss because of the money they would save!"
Eric has good assimilation power. During his Six Sigma Masters Black Belt, Black Belt, Green Belt & Lean training at CONSAK he grasped the important DMAIC and DFSS concepts quickly and clearly, specially by finding correlation of these methodologies to his own work area as relevant.
Eric has an analytical and inquiring approach which leverages his learning capability and capacity manifold.
As his teacher it was my pleaure to have him in the CONSAK training sessions. I am confident that he will prove to be an effective Six Sigma practitioner and would bring about process improvements by appliying the skills and knowlege gained from his Six Sigma training.
I wish him well in all his future ventures.
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