AI & Lean Strategies for Maximum Performing
Contact Centres - Blog
Reduce Costs and Enhance Customer Experience
Eric Young -YouTube Channel
UnCover Annual Savings & Improve Cx
CCaaS Strategy & Deployment Steps in just 3 minutes!
Eric Young Discusses the Lean Approach
An Old Documentary on Toronto as a Choice Location for Contact Centres
Introduction to Eric Young
Recruiting for Contact Centres
Introduction - Find Annual Savings While Improving Customer Experience
Contact Centre Efficiency
CCaaS Functionality is Rarely Deployed
Eric Young on Selling
AI for Contact Centres - Tapping into the Benefits
Cost Reduction
Contact Centre Technical and Subject Matter Expertise
Call Centre Location - GTMA
Finding OPEX Savings & Revenue
YouTube Channel
AI for Contact Centres - Strategy Development
Lean for Service Operations
Savings Calculator - FREE!
Outbound Feasibility Calculator - FREE