Unlock Hidden Annual Savings
& Cx Gains
Even in High-Performing Contact Centres
Welcome to Tele-Centre Assist Inc.
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Reduce Costs & Enhance Customer Experience
All at Once!
Rapid-Fix Contract Support for Contact Centres & Operations
Seasoned operations leaders & Lean practitioners
We help companies stabilize, streamline or transition under-performing Contact Centre and process environments.
Our goal is to uncover tangible cost reductions and revenue growth across Sales, Service, and Admin departments—without the need for layoffs or any capital investment.
Even top-performing contact centres often overlook hidden opportunities
for cost savings and Cx improvements.
AI Readiness
We can guide you through transformational and implementation strategies that cost justify, tailor and prioritize AI solutions —an essential step to stay competitive in today’s landscape.
What We Do
We will tenaciously Identify, Justify, Select & Deploy Transformational AI & Lean Solutions
for Cost Reduction & Cx improvements.
Typical Results Include
80%+ cost reductions through automation
200%+ ROI within one year from implementing Lean improvements
Typical Problems We Solve
Inefficient or costly operations
Under-performing or disengaged teams (sales & service)
Outdated technology
No clear AI deployment strategy
Service reps reluctant to sell
Vendor/BPO performance issues
Inconsistent Quality & Cx
Interim management gaps
Can't find specialized expertise for a project
Services
Contact Centre Audits (Reviews) & Optimization
Find Annual Savings
Customer Experience (Cx) Improvement
Transformational Strategy
Technology Selection & Readiness Assessments
Project Management
Subject Matter Expertise (SME) Sourcing for Projects
Process Re-Engineering
Vendor/BPO Selection & Management
Interim Contact Centre Leadership
Training
Contact Centre & Supporting Back Office Audit/Review
New Option!
We now offer our comprehensive Contact Centre & Supporting Back Office Audit on a contingency basis.
No cost when we implement or if no savings are found
If we don’t uncover opportunities, you pay nothing!
Why Tele-Centre Assist?
Fully incorporated Canadian vendor
Available for short-term contracts
No onboarding burden or employment sponsorship risk
Remote or hybrid
TCA Principal, Eric Young: 38 years of experience + equally seasoned SME's
Audited and supported countless organizations across most industry verticals such as: TD Canada Trust, Takeda, Zurich, and Hydro One, Adjuvantz (now McKesson), Superior Energy, and many more
Tap into Decades of Experience With a
Proven Track Record
We Have Uncovered Millions of Dollars for Clients Since 1987
Client Feedback
Let’s explore what’s possible in your contact centre.
Contact us to start the conversation.
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