Clients typically realize 200%+ ROI when
implementing our Recommendations
Embedded Files
For more than three decades, Tele-Centre Assist Inc. (TCA) has helped clients reduce costs and improve revenue without compromising service quality, the need for capital investment or deadcount reductions.
A Disciplined Approach
Process design techniques premised on Lean Six sigma and Kaizen continuous improvement are used to drive quantifiable business cases for optimizing people, process & technology.
We agressively work to:
Elimimate waste in operational processes
Uncover and leverage excess capacity and/or opportunities for automation
Map work to appropriate competencies (RACI)
The Contact Centre Operations Audit
Our Signature Program
A Promise You Can Take to the Bank
Measurable/concrete results that cannot be disputed.
Typical results are a minimum 200% ROI after 12 months of implementing recommendations
Our Differentiator
We are results driven
We have been doing this for more than three decades; completed more than 60 Audit's
We are prepared to work for a percentage of savings or incremental revenue
Operations Audit
Define, Measure, Analyze
Implementation
Improve & Control
Our Method
Features
Features
6 categories, 26 sub-categories & 500+ data points
Immediate reporting
Cost per contact to baseline against Future State Opportunities
Cost per work activity - for back office portion (+)
Un-Intrusive
Short Duration - only 2-5 days on site
Our Guiding Principle
If You Don't Measure it, You Can't Manage it...
It's Also Affordable
We can work with your resources and within your budget to create an action plan.
100% Contingency Option or...
Low Flat Amount per Functional Scope Area Analyzed
A Proven Track Record
We Have Uncovered Millions of OPEX Dollars for Clients
Page updated
Google Sites
Report abuse