Contact Centre Audit
Pricing
Reduce Costs, Boost Sales & Improve Customer Experience
Without Capital Investment or Downsizing
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Clients Typically Realize 200%+ ROI When
Implementing Our Recommendations
A Short & Un-Intrusive Process
2-3 day site vist (or remote)
Interview Times Limited to 1 hr
Duration 4-6 wks
Attractive Pricing Options
We offer two pricing options, designed to provide tangible value
1. Modular - See below (2 steps)
2. Contingency
Comprehensive Audit/Diagnostic - no cost when we implement or if no savings are found
If we don’t uncover opportunities, you pay nothing!
2.5 min
Modular Option: Step #1
Start with the Core Audit - $7,950 CAD
This is the foundation for the engagement. It includes:
Review of 20+ functional disciplines in your Contact Centre; People, Process & Technology
One Direction (i.e. Inbound)
Analysis of contact types/reasons, staffing, KPI's, interdependencies between functional disciplines inside the Contact Centre, systems & applications
Contact/Call flow
Service/Performance Metrics & Erlang C Analysis (macro level)
Agent Shadowing/Contact Review
High Level Review of: Quality, Training, Staffing, Motivation, Complaints Handling, Wrap
AI Use Case opportunities & ROI
Financial analysis; Cost per contact by channel (used as a baseline for Future State opportunities), industry benchmarking
Categorization & risk rating of recommendations; LT, MT, ST, Benefit Impact Type; Soft, Hard
Business Case for top 5 recommendations
Final report with specific recommendations and estimated savings
Modular Option: Step #2
Add Functional Disciplines & Deep Dive Options - $2,000 ea. CAD
Example Package
Core Audit : $7,950
Add:
Customer Experience: $2,000
Sales Optimization: $2,000
Total: $11,950 CAD
Identify & Justify Transformational Solutions
Involving AI Automation & Lean Six Sigma...
A Promise You Can Take to the Bank
Measurable/concrete results that cannot be disputed.
Typical results are a minimum 200% ROI after 12 months of implementing recommendations
Our Differentiator
We are results driven
We have been doing this for more than three decades & completed more than 60 Audit's
We are even prepared to work for a percentage of savings or incremental revenue - See our Risk-Free Contingency model (no upfront cost, just results-based).
Tap into Decades of Experience And A
Proven Track Record
We Have Uncovered Millions of Dollars for Clients Since 1987
Let's Start With a Free 15 Minute Consultation
Today!
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