Cost Reduction
Without Downsizing
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Are your operations too costly?
Do you know the cost of each customer interaction or task?
Are the right people doing the right things?
We tenaciously look for untapped sources for
annual savings in your operations
Contingency Cost Reduction
Option
No Up-Front Costs
Pay only a % of Savings, Otherwise Your Cost is Nothing!
Eric Young on
Contingency Cost Reduction
(2 Min)
Tap into the benefits of Digital Omni-Channel Self Service, AI and best-practices Workflow & Procedures
Risk Free!
The Process
Short & Unintrusive
1. Complimentary Briefing
2. Scoping - You define the scope (People/Process/Technology?)
3. Discoveries
4. Analysis
5. Savings Report
6. Implementation
What We Look At...
Measure your Current State & recommend a cost & business-justified Future State.
Tenaciously uncover opportunities for savings and improved Cx tailored to your unique Use Cases
What We Look For...
1. Customer Interactions
(Phone, Email & Chat)
Contact Automation (Self Service, Bot/AI Automation)
BPO / Outsourced Contact Centre (Business Case & Selection)
Contact Length Reduction
Automated Quality for FCR Improvements
Software / Technology Licensing (Telephony/Contact Centre)
Knowledge Management
2. Operations
Workflow (Re-Engineering of your Sales, Service or Back Office/Administrative work)
Roles & Responsibilities
Functional areas within Contact Centres (i.e. Quality, Training, Performance Management etc.)
Our Job is to Find You Concrete Annual Savings
Without downsizing
Without any CAPEX expenditure
Without initial set-up / deployment costs
While improving Customer Experience
For more than three decades, Tele-Centre Assist Inc. (TCA) has helped clients reduce costs and improve revenue without compromising service quality, the need for capital investment or deadcount reductions.
A Disciplined Approach
Process design techniques premised on Lean Six sigma and Kaizen continuous improvement are used to drive quantifiable business cases for optimizing people, process & technology.
We agressively work to:
Elimimate waste in operational processes
Uncover and leverage excess capacity and/or opportunities for automation
Map work to appropriate competencies (RACI)
We are Vendor Agnostic
We are your advocates and we work soley for you
A Promise You Can Take to the Bank
Measurable/concrete results that cannot be disputed.
Typical results are a minimum 200% ROI after 12 months of implementing recommendations
Our Differentiator
We are results driven
We have been doing this for more than three decades; completed more than 60 Audit's
We are prepared to work for a percentage of savings or incremental revenue
Operations Audit
Define, Measure, Analyze
Implementation
Improve & Control
Our Method
Features
Features
6 categories, 26 sub-categories & 500+ data points
Immediate reporting
Cost per contact to baseline against Future State Opportunities
Cost per work activity - for back office portion (+)
Un-Intrusive
Short Duration - only 2-5 days on site
Our Guiding Principle
If You Don't Measure it, You Can't Manage it...
It's Also Affordable
We can work with your resources and within your budget to create an action plan.
100% Contingency Option or...
Low Flat Amount per Functional Scope Area Analyzed
A Proven Track Record
We Have Uncovered Millions of OPEX Dollars for Clients
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