Unlock Hidden Annual Savings
& Cx Gains
Even in High-Performing Contact Centres
Welcome...
Embedded Files
Meet...
Eric H. Young
B.Comm., B.A., SSMBB, SSBB, SSGB, LMC
40 Years of Results-Driven, Contact Centre & Lean Efficiency Experience
Reduce Costs & Enhance Customer Experience
All at Once!
Rapid-Fix Fractional/Contract Support for Contact Centres
Seasoned operations leader & Lean practitioner
I help companies stabilize, streamline or transform Contact Centres with Lean Six Sigma & automation solutions
My goal is to uncover tangible cost reductions and revenue growth across Sales, Service, and Admin departments—without the need for layoffs or any capital investment.
Even top-performing Contact Centres often overlook hidden opportunities
for cost savings and Cx improvements.
AI Readiness
I can guide you through transformational and implementation strategies that cost justify, tailor and prioritize AI solutions —an essential step to stay competitive in today’s landscape.
What I Do
I tenaciously Identify, Justify, Select & Deploy Transformational AI & Lean Solutions
for Cost Reduction & Cx improvements.
Typical Results Include
80%+ cost reductions through automation
200%+ ROI within one year from implementing Lean improvements
Typical Problems I Solve
Inefficient or costly operations
Under-performing or disengaged teams (sales & service)
Outdated technology
No clear AI deployment strategy
Service reps reluctant to sell
Vendor/BPO performance issues
Inconsistent Quality & Cx
Interim management gaps
CCaaS Deployment \ Project Management
Can't find specialized expertise for a project
Services
Contact Centre Audits (Reviews) & Optimization
Find Annual Savings
Customer Experience (Cx) Improvement
Transformational Strategy
Technology Selection & Readiness Assessments
Project Management
Subject Matter Expertise (SME) Sourcing for Projects
Process Re-Engineering
Vendor/BPO Selection & Management
Interim Contact Centre Leadership
Training
Contact Centre & Supporting Back Office Audit/Review
New Option!
We now offer our comprehensive Contact Centre & Supporting Back Office Audit on a contingency basis.
No cost when we implement or if no savings are found
If we don’t uncover opportunities, you pay nothing!
Finding OPEX Savings & Revenue
A Lean Six Sigma Approach (3 Min)
Why Eric Young?
(and Tele-Centre Assist Inc.)
Fully incorporated Canadian vendor
Available for short-term contracts or fractional work
No onboarding burden or employment sponsorship risk
Remote or hybrid
TCA Principal, Eric Young: 38 years of experience
Audited and supported countless organizations across most industry verticals such as: TD Canada Trust, Takeda, Zurich, and Hydro One, Adjuvantz (now McKesson), Superior Energy, and many more
Tap into Decades of Experience With a
Proven Track Record
We Have Uncovered Millions of Dollars in Savings for Clients Since 1987
Client Feedback
Let’s explore what’s possible in your Contact Centre.
Contact us to start the conversation.
Page updated
Google Sites
Report abuse