Privacy Policy
Tele-Centre Assist Inc. ("TCA", "we", "us") respects your privacy. This policy explains what personal information we collect through this website, why we collect it, and what we do with it.
What We Collect
We collect personal information only when you choose to give it to us:
- Your email address, if you submit it through the readiness scorecard to request a benchmark report.
- Your scorecard answers and resulting score, submitted alongside that email address.
- Anything you tell us directly by phone or email — your name, company, role and the details of your operation.
We do not require you to create an account, and we do not ask for payment details through this website.
Why We Collect It
We use this information to send you the benchmark report you asked for, to respond to your enquiry, and to follow up about whether our services fit your operation. That is all.
What We Do Not Do
- We do not sell your personal information.
- We do not rent, trade or share it with third parties for their own marketing.
- We do not use it to make automated decisions about you.
We may share information with service providers who act on our behalf — for example an email delivery provider — and only to the extent needed to provide that service.
Cookies and Analytics
This website does not set advertising or tracking cookies. If we add website analytics in future, we will update this policy to say what is collected and how it is used.
Our Insights page shows videos hosted on YouTube. Their preview images load from YouTube's image servers, but the video player itself loads only when you press play, using YouTube's privacy-enhanced mode. Once a video plays, YouTube (Google) may set cookies under its own privacy policy.
How Long We Keep It
We keep enquiry information for as long as needed to respond and to maintain a record of our business relationship, then delete it. You can ask us to delete it sooner at any time.
Your Rights
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), and under the GDPR if you are in the UK or EU, you have the right to ask what personal information we hold about you, to have it corrected, and to have it deleted. You can also withdraw consent to being contacted at any time.
To make any of these requests, contact us using the details below and we will respond promptly.
Security
We take reasonable measures to protect the information we hold. No transmission over the internet can be guaranteed completely secure, so please do not send confidential operational data through this website — we will arrange a secure channel for that during an engagement.
Contact
Tele-Centre Assist Inc.
Phone: 416.498.9440
Email: info@telecentreassist.com
Serving North America.